In 2019 Josh Bersin, of what was Bersin by Deloitte, wrote an interesting article summing up developments in what’s come to be know as Full Stack Human Resources. Josh’s article is interesting and covers some good ground, however it’s first and foremost a sales piece seeking to convert readers into paying participants of his learning programs. However, behind Josh’s article is a challenge to the Human Resources landscape that’s become prevalent since Dave Ulrich published his book Human Resource Champions: The Next Agenda for Adding Value and Delivering Results (Google Books), the tendency to specialise rather than generalise.
- Everyone has the right to work, to free choice of employment, to just and favourable conditions of work and to protection against unemployment.
- Everyone, without any discrimination, has the right to equal pay for equal work.
- Everyone who works has the right to just and favourable remuneration ensuring for himself and his family an existence worthy of human dignity, and supplemented, if necessary, by other means of social protection.
- Everyone has the right to form and to join trade unions for the protection of his interests.
The Universal Declaration of Human Rights
The Human Resources function has been known by many different terms including personnel management/administration, human resources, people and culture, and people operations to name a few. Regardless of name, the function is always situated in the fulcrum between a Company’s objectives and the people that the Company has access to in order to assist in realising its objectives. The Human Resources function gained purchase following the publication in 1776 of Adam Smith’s An Inquiry into the Nature and Causes of the Wealth of Nations (Project Gutenberg | libro.fm). One of Smith’s key concepts is that a division of labour is essential for the wealth of Nations, and is where the concept of the ‘invisible hand’ of capitalism is introduced. As Companies formed and grew, and as industrial protections, regulations, and legislation were developed, a new specialisation, the “human resources professional”, emerged.
The human resources professional is tasked with two seemingly contradictory goals: to ensure that the Company has access to sufficient labour, of the right quality, to achieve its objectives; and to ensure the industrial protections and ethical treatment of this labour. As Companies developed over time this dichotomy became an issue, which led to the often wide-spread exploitation of workers, and was the catalyst for Karl Marx and Friedrich Engels discussing the exploitation of the working class in their Communist Manifesto (Project Gutenberg | libro.fm). After the end of the Second World War the Universal Declaration of Human Rights (United Nations) was drafted by representatives with different legal and cultural backgrounds from all regions of the world. The Declaration was proclaimed as a common standard of achievements for all peoples and all nations. It sets out fundamental human rights to be universally protected, including work-related rights.
Work plays a critical role in the lives of everyone, and the successes enjoyed by all, and the fundamental problem to be solved by the human resources practitioner is how to ensure a healthy and thriving workplace where Companies objectives can be met and the principles of Article 23 of the Universal Declaration of Human Rights can be enjoyed by all workers.
Human Resources in the 21st Century
The Full Stack Human Resources professional aspired to in this manifesto is not defined by a static, pre-defined list of competencies. There are already numerous Human Resources professional bodies (AHRI | CIPD | CHRP | SHRM | etc.) and Companies (QLD Government | NSW Government | etc.) that publish such HR Competency Profiles that can be readily referenced. Instead, the Full Stack Human Resources professional simply has both sufficient breadth of experience and knowledge within the industry, and sufficient depth of skills across the relevant domain/s. This is the “T-shaped” approach that’s discussed by Tim Brown, CEO of IDEO (Wikipedia | CE Article) and the marriage of technology (depth) with liberal arts and humanities (breadth) discussed by Steve Jobs, ex-CEO of Apple (New Yorker). The challenge for the contemporary human resources practitioner is to develop a wide enough depth of skill that can be effectively deployed across the various workplace scenarios that require input, advice, collaboration, and direction.
Human Resources in the 2000’s has been largely defined by service delivery models that focus on specialist teams that complete work in conjunction with Business Partners. It’s more common than not to see human resources teams of Payroll specialists, Recruitment specialists, Industrial Relations specialists, Learning & Development specialists, HR Data & Analytics specialists, Performance Management specialists, Compensation and Benefits specialists, and the list goes on and on. Specialisations are important, particularly if you are working in a specialised team, however the value that a specialist can add to the fundamental problem is limited by the specialisation’s boundaries, and the capacity of the specialist to collaboratively contribute is limited by the breadth of their experience and knowledge.
Full Stack Human Resources
The Full Stack Human Resources practitioner is a “generalising specialist”. This means that the full range of human resources domains are mastered, along with logic and problem solving skills, business skills and industry experience, technology skills, and leadership skills. The Full Stack Human Resources practitioner is subsequently able to draw on the pool of technical, human resources domain-related skills to collaboratively solve people-related problems, and identify people-related opportunities, across their Company’s operations. This is essential as the human resources function, and the fundamental problem, exist within the wicked domain (Sage | PDF) as they involve strong mismatches between information acquisition (learning) and its application (predictions and choices).
Full Stack in the human resources context is not the same as full stack in the software/IT context. In the IT space, full stack refers to a professional who is competent across a range of IT domains including both back-end and front-end development. The Full Stack Human Resources practitioner is different in that they are competent in the scope of the human resources domain, this is the depth element, whilst also being competent in a range of complimentary business and cultural domains, this is the breadth element. Whilst no two Full Stack Human Resources practitioners have the same background, an example may be:
Whilst the Full Stack Human Resources practitioner cannot be defined by a competency framework, a number of principles are essential to develop an understanding of Full Stack in the Human Resources context.
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